Delivery & Returns
We endeavor to provide an excellent service, from purchase through to after sales, whereby orders will be shipped on time with 99% of orders will be shipped on time.
Order before 2pm for faster delivery
UK 2nd class (Despatch within 1 to 3 working days) Plus, delivery in 3 to 5 working days
UK 2nd class signed for (Despatch within 1 to 3 working days) Plus, delivery in 3 to 5 working days
£1 50 (best option)
UK 1st class (Despatch within 1 working day) Plus, delivery in 1 to 2 working days
UK 1st class signed for (Despatch within 1 working day) Plus, delivery in 1 to 2 working days
£4.50 (quickest & best option)
On All Orders
2nd class signed UK - Despatch within 1 to 3 working days Delivery in 2/4days £1.50
Ireland delivery (due to brexit) £4.50 per box
See more delivery options during checkout.
All deliveries are made by Royal Mail or a private courier service.
Deliveries should all arrive between the hours of 9:00am and 6:30pm and will be delivered with your normal post. Both shipping & delivery of your parcel can be on business days, Monday to Friday, or a Saturday.
European & Worldwide Shipping
We also ship to Europe & worldwide. We may get in contact after you have placed your order to let you know about any additional shipping charges, if any.
Returns / Refunds / Exchanges
Our policy lasts 7 days. If you are not completely satisfied with the goods, simply return them to us. You can email us using email@example.com within 7 days of receiving your item, for the return address. We will issue a full refund or exchange as soon as possible after the order has been cancelled. If 10 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It cannot be a personalised product where it has been made bespoke or customised especially for you.
If you return an item due to an error on our part, we will happily refund you the full value of the goods, unless 10 days has passed since receiving your order.
You cannot return goods if they have been personalised or handmade specifically for you; where, in our opinion you have not taken care of the goods, if you have made a spelling mistake on your order and it has already been sent to production, if you have a change of mind or if you believe you placed your order in error.
We do not provide refunds on gift vouchers.
We also do not provide refunds on the return cost of postage.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot accept responsibility for items damaged or lost in the post.
Replacements (if applicable)
We only replace items if they are defective or damaged or an error has been made on our part. If you feel that you need a replacement item shipped to you, please send us an email at firstname.lastname@example.org and we will send you further information.
If a replacement item goes missing in the post, we can only offer you a gift voucher. A full refund cannot be provided under these circumstances.
You can cancel your order at anytime, unless it has already been sent to production. After this time, you cannot cancel your order or be refunded.
Our refund / replacement policy on faulty items lasts 7 to 10 days. Please email us to email@example.com with the next steps to take. This will involve shipping back the item to the address provided. TEYBoutique.com will provide this address via email.
If we believe a fault exists, TEYBoutique.com will either issue you with a full refund (for the cost paid at checkout plus the return cost of the item) or organise a replacement item. We cannot issue you with a refund if do not contact us within 10 days after receiving your order.
Missing or lost items
Our refund / replacement policy on missing or lost items lasts 14 days. Please email us to firstname.lastname@example.org if your parcel has not arrived, before 14 days of placing your order.
We will follow these guidelines and work with each individual seller to resolve the situation as quickly as possible.
We cannot issue you with a refund or a replacement, if 14 days has passed after placing your order. As a goodwill gesture, TEYBoutique.com may offer a gift voucher.