Please email us using Teyboutique14@gmail.com
Rest assure that all our sellers will aim to create & ship your order as quickly as possible, within your chosen time frame.
How do I make a complaint?
We treat all complaints in a serious nature and welcome feedback from you. To raise a complaint, please email us using email@example.com, with COMPLAINT in the subject line. A member of our team will review the complaint and get back to you via email.
Where do I enter my discount code?
First you need to add some items into your shopping basket. Let's say your an expert online shopper and you have already done this part. Now, you must go to your cart and click on the 'Proceed to checkout' button. Here, you will be able to enter your discount code.
My Delivery Address is different, what do I do?
During checkout, you will be able to specify a delivery address. This can be different from the billing address. We are also happy to ship to another address, if you email us & let us know in time.
What happens if I do not receive my order?If you do not receive your order within 9 days, you must email us within 10 days of the date on which your ordered, otherwise we cannot be held liable.
We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
What if I need to cancel my order?For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
Order cancellations must be made via email, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns' section below.
What if I miss spell a name?Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been miss-spelled.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
What happens if I receive the wrong item?If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
What if the item is faulty?If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.